📌 Important Notes
- Motorcycles are motorized vehicles and may experience unexpected malfunctions despite proper maintenance. Please ride with caution.
- Always wear a certified helmet and strictly follow Vietnamese traffic laws.
- The vehicle’s engine is covered by warranty. Other issues will be handled according to our TERMS OF USE – please read them carefully.
⛽ Gas Stations (Recommended to refuel with A95 after pickup)
Hòn Gai Area
- Cao Thắng – Petrolimex Station No.52
- Cột 8 – Vân Đồn Station No.1
- Cao Xanh – Petrolimex Station No.48
Bãi Cháy & Tuần Châu Area
- Bãi Cháy – Bãi Cháy Gas Station
- Cái Lân – Petrolimex Station No.01
- Tuần Châu – Petrolimex Station No.58
For customers using an electric scooter, when the battery indicator reaches two bars, please use the included charger to add more power to ensure a smooth journey.
🛠 Support & Assistance
- Free support: Bring the vehicle to The Sapphire Residence (S1 Block).
- On-road assistance (fees apply):
- Hòn Gai & Bãi Cháy (Bãi Tắm – Cầu Bãi Cháy): 96,000 VND/vehicle/case
- Outside these areas: Fee = GrabCar fare (pickup → rescue point)
- Night hours (7:00 PM – 7:00 AM): 198,000 VND/vehicle/case
- Running out of fuel/ battery: 200,000 VND/vehicle/case (fuel not included)
- Minimum waiting time: 30 minutes (longer during peak hours)
- In all cases, support will follow our TERMS OF USE.
☎ Hotline (Zalo/WhatsApp/Messenger): +84 943 819 991
🅿️ When Not Using the Vehicle
- Do not lock the handlebars if unfamiliar with the vehicle, as you may not be able to unlock without a mechanic.
- Always park in a supervised, secure area (preferably covered/indoor). Keep your parking ticket. Take a photo if parking in an underground garage.
- Do not leave valuables inside the storage compartment. Helmets should be stored under the seat or locked securely.
- For some vehicles (Honda Airblade): If unused for 4–8 hours, turn the ignition on/off 4–5 times (interval: 4–5 seconds) before starting.
🔑 Starting the Vehicle
- Lift the kickstand.
- Turn the ignition key on. Wait until the yellow engine light (if any) turns off.
- Hold both brake levers.
- Press the start button (do not hold longer than 4 seconds).
🚨 During Use
- Always monitor indicator lights.
- If the red/amber engine light stays on even with sufficient fuel → stop riding, park safely, and contact support.
- For assistance: send a photo/video or video call via Zalo/WhatsApp/Messenger to +84 943 819 991.
🔄 Vehicle Return
- Return address:
📍 The Sapphire Residence (S1), 1 Trần Quốc Nghiễn, Hòn Gai, Hạ Long
📲 +84 944 319 991 / +84 943 819 991 - Return time: Before 11:59 AM or within 25h of pickup (whichever comes first).
- Late fee: 60,000 VND/hour/vehicle
- Pickup at your location (central area): From 60,000 VND/vehicle
- Please notify us 30 minutes in advance (phone/text/Zalo/WhatsApp/Messenger) for smooth handling.
- 💰 Deposit Refund: In cash or via bank transfer.
🚚 Vehicle Delivery Service
We provide door-to-door vehicle delivery within the central area starting from 60,000 VND per vehicle.
Please note: Fees may increase during peak hours, outside office hours, or in bad weather conditions.
📲 To ensure smooth service and avoid waiting time, kindly notify us at least 30 minutes in advance via phone call or message (Messenger / Zalo / WhatsApp) with your desired delivery time and location.
✨ We hope these instructions are clear and helpful. Wishing you a wonderful experience exploring Hạ Long!
